Reverse Logistics: Meaning, Standardization of the Reverse Logistics Process, Characteristics and Added Value - Quality of Reverse Logistics and closing
Reverse Logistics and Forward Logistics: Meaning, Commercial Logistics and the Military, Measuring Reverse Logistics and improvements, Best practice of Military reverse logistics, Management of Complete System and Logistics
Customer service returns meaning, RMA and other elements, Reverse Logistics concern of secondary market, Green Reverse logistics, Reverse logistics trends, risk reduction.
Complexity theory meaning, Objectives, Continuous importance, Lean Principles of New Technologies for Reverse Logistics.
Third party logistics industry overview - A framework for strategic alliances - Evolution of contract logistics - Types of third party logistics providers – Auto, FMCG and Retail-Third party services and integration
Reference Book:
1.Rommert Dekker, et al, “Reverse Logistics”, Springer, 2019. (Units - I, II, III, IV & V) 2.Gerardus Blokdyk, “”Reverse Logistics A Complete Guide”, 5STARCooks, 2019. (Units - I, II, III, IV & V) 3.Michel Leseure, “Reverse Logistics”, Sage Publishers, 2020. (Units - I, III & IV)
Text Book:
1.Harald Dyckhoff, Richard Lackes & Joachim Reese, “Supply Chain Management and Reverse Logistics”, Springer, 2019. (Units - I, II, III, IV & V) 2.Curtis Greve, “An Executive's Guide to Reverse Logistics: How to Find Hidden Profits by Managing Returns”, Greve-Davis, 2020. (Units - I, II, III & V)
