Subject Details
Dept     : CST
Sem      : 6
Regul    : 2023
Faculty : Ms.Nandhini D
phone  : 8248927488
E-mail  : nandhini.d.cst@snsce.ac.in
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Lecture Notes

UNIT 1:
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Definitions of quality - Dimensions of product and service quality
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Introduction - Need for quality - Evolution of quality