UNIT 1:
Cloud Service Deployment Models.
Basics of Information Technology Service Management and Cloud Service Management,
Basics of Information Technology Service Management and Cloud Service Management,
The Essential Characteristics,
UNIT 2:
Cloud Service Architecture
matching, Demand Queueing,
IT Capacity and Utilization, Demand and Capacity matching,
Cloud Strategy Management Framework,
Cloud Strategy Fundamentals,
UNIT 3:
Cloud Service Deployment and Migration,
Dealing with Legacy Systems and Services, Benchmarking of Cloud Services,
Cloud Service Capacity Planning,
Dealing with Legacy Systems and Services, Benchmarking of Cloud Services,
Basics of Cloud Service Design,
Cloud Service Reference Model,
Cloud Service Operations Management
UNIT 4:
Pricing models for Cloud Services,
Subscription based Charging,
Procurement of Cloud-based Services,
UNIT 5:
IT Governance Definition,
Cloud Governance Definition,
Cloud Governance Framework,
Cloud Governance Structure,
Cloud Governance Considerations,
Cloud Service Model Risk Matrix,
Understanding Value of Cloud Services,
Measuring the value of Cloud Services,
Balanced Scorecard, Total Cost of Ownership
