Lecture Notes || SNS Courseware

Subject Details

Dept : CST

Sem : 6

Regul : 2023

Faculty : Ms.Nandhini D

phone : 8248927488

E-mail : nandhini.d.cst@snsce.ac.in

203

Page views

Files

Videos

R.Links

Lecture Notes

UNIT 1:

Definitions of quality - Dimensions of product and service quality

Introduction - Need for quality - Evolution of quality

Basic concepts of TQM

TQM Framework

Contribution of Deming,Juran and Crosby

UNIT 2:

Leadership -

Strategic quality planning, Quality Councils

Employee involvement - Motivation, Empowerment,

Team and Teamwork, Quality circles Recognition and Reward

Performance appraisal

PDCA cycle, 5S

Kaizen

Supplier partnership - Partnering

Supplier selection, Supplier Rating

UNIT 3:

The seven traditional tools of quality

New management tools

Bench marking - Reason to bench mark, Bench marking process

Six sigma: Concepts, Methodology, applications to manufacturing

FMEA - Stages, Types

Announcements

Recent Files

Mar